We want to help people and businesses prosper in a Simple, Personal and Fair way, to earn the lasting loyalty of our people, customers, shareholders and communities.
Message from Ana Botín Group Executive Chairman
“The benefits of our strategy are now clear: we have successfully delivered on the targets we set in 2015, generating growth, profitability and financial strength”
Santander’s aim as a bank is to be the best open financial services platform by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities. We shall achieve this by being Simple, Personal and Fair in all we do. By doing this, we will fulfill our purpose: To help people and businesses prosper.
Message from Jose Antonio Álvarez Vice chairman and Chief executive officer
“The Group is well placed to face the new challenges of the international financial sector”
Our geographic diversification has proved to be vital in generating recurring and foreseeable results. Our leading position in most countries is enabling us to capture economies of scale and be the benchmark in the main markets.
Our success is based on a clear purpose, aim and approach to business. We are building a more responsible bank
To help people and businesses prosper.
Our aim as a bank
To be the best open financial services platform, by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities.
Everything we do should be Simple, Personal and Fair.
By building loyalty, and acting responsibly, we generate value for all our stakeholders
202,713 employees more motivated and engaged employees...
144 million make our customers more satisfied and loyal...
Highlights in 2018
A responsible bank that helps address major global challenges
Santander was ranked third in the world and first in Europe among banks in the Dow Jones Sustainability Index.
“By delivering on our purpose, and helping people and businesses prosper, we grow as a business and we can help society address its challenges too. Economic progress and social progress go together. The value created by our business is shared – to the benefit of all.”
New business environment
Adapting to an evolving world
Inclusive and sustainable growth
Helping society achieve its goals
We have a strong commitment to continuously strengthening our corporate governance framework and further improving its soundness and effectiveness in the coming years.
Economic and financial review
The Group’s profitability continues to be one of the best among European banks with a RoTE of 11.7%.
Risk management and control is key in ensuring that we remain a robust, safe and sustainable bank aligned with the interests of our employees, customers, shareholders and society.
Auditors’ report and consolidated annual accounts
In 2018, the Group generated an attributable profit of EUR 7,810 million.